Shipping & Policies
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Please review your order carefully before submitting. Due to the high volume of orders we process each day and the way our ordering system operates, orders cannot be canceled, changed, or combined once they have been placed.
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PAYMENTS ACCEPTED:
Credit Cards (Visa, MasterCard, American Express, Discover, Diners Club and JCB), Paypal.com, and Sezzle
How Sezzle Works *Minimum order of $75.00 required to use Sezzle.
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PROCESSING TIME:
We offer three product lines, each with its own processing timeframe. You’ll find the current processing times outlined below, and they’re also clearly noted within each product description for easy reference.
In-Stock Products: Ships within 3-5 business days.
Made To Order Products: Ships within 6 - 12 business days.
Pre-Order Products: Ships within 6 - 14 business days.
This timeframe does not include shipping. Delivery times will vary based on the carrier and destination. Once your order ships, you’ll receive tracking information along with an estimated delivery date.
Important: Depending on what you order, your items may arrive in multiple shipments with separate tracking numbers. Because some products process faster than others and we ship from multiple warehouses, items may ship at different times.
Please Note: During high peak times, processing may take slightly longer due to higher order volume.
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SHIPPING INFORMATION:
We currently ship within the USA only.
Shipping rates are calculated at checkout based on the items ordered and destination.
Shipping time begins after your order has been processed. Delivery times vary by carrier and destination.
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses or for carrier delays, lost, or stolen packages once an order has shipped.
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SALES TAX:
All Missouri residents will be charged 4.225% applicable sales tax at checkout.
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RETURN POLICY:
For full details on returns, please visit our Return Policy page.
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DAMAGED PRODUCT
We are so sorry to hear that your order arrived in less than pristine condition. We do our best to inspect all products before they leave our warehouse, but occasionally something may be missed. Please allow us to make it right. We are happy to assist with a replacement or issue a refund if a replacement is unavailable.
Please inspect your merchandise immediately upon receipt. If you believe you received a damaged product, please fill out a claim within 7 days of delivery.
Items must be unused, unworn, and unwashed to be eligible for replacement or refund. If more than 7 days have passed since delivery, or the item has been worn or washed, it will no longer be eligible.
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ADDRESS VERIFICATION:
It is solely the customer's responsibility to supply a correct address. Even slight errors, such as an incorrect zip code or apartment number, may delay or prevent timely delivery. Please contact us immediately if an incorrect address was given and we will do our best to correct the matter. If your order has already been shipped, we are not liable or responsible for any issues that may arise such as misplacement, theft, or delay. ORDER CHANGES CANNOT BE MADE ONCE YOUR ORDER IS IN PROCESSING.
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TRACKING INFORMATION:
All processed orders will have applicable tracking links emailed to the email address used on the order. Please allow 2-3 days for tracking details to populate on the tracking website.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. If the tracking number shows that the item has been delivered, we ask that you contact your local USPS office about the delivery.
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PRIVACY POLICY:
Here at Heart + Soul Collective have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers. Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the shopping experience for our customers. Any privacy concerns should be directed to info@heartsoulcollective.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.