Shipping & Policies
For a faster checkout experience, create an account on our website. With an account, you can:
• Check out faster on future orders
• Track your order status
• View your order history
Prefer not to create an account? No problem — guest checkout is always available.
👉 Log In To Your Account
Please review your order and shipping address carefully before submitting. Due to the high volume of orders we process each day and the way our ordering system operates, orders cannot be canceled, changed, or combined once they have been placed.
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PAYMENT OPTIONS:
We accept major credit cards, PayPal, and Sezzle.
Sezzle: Buy now, pay later with 4 interest-free payments. A minimum purchase of $75 is required to use Sezzle. How Sezzle Works
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PROCESSING & DELIVERY TIME:
We offer three product lines, each with its own processing and delivery timeframe. Current timeframes are listed below and within each product description. Because products may ship from different warehouses, orders containing multiple items may arrive in separate shipments with separate tracking numbers.
IN-STOCK PRODUCTS:
Processing Time: 3–5 Business Days
Shipping/delivery time is additional.
MADE TO ORDER PRODUCTS:
Processing Time: 4–7 Business Days
Shipping/delivery time is additional.
Processing timeframes above do not include shipping time. Delivery times vary by carrier and destination. Tracking information will be provided once your order ships.
PRE-ORDER PRODUCTS:
Estimated Processing & Delivery: 3–4 Weeks
Pre-order products ship from our overseas warehouse and require additional processing time before shipment. Tracking information will be provided once your package reaches the U.S. and enters the U.S. carrier network.
Please Note: During peak times, processing may take slightly longer due to higher order volume.
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SHIPPING INFORMATION:
We currently ship within the USA only.
Shipping rates are calculated at checkout based on the items ordered and destination.
Carrier transit time begins after your order has been processed and shipped. Delivery times vary by carrier and destination.
Please double-check your shipping address at checkout. Orders shipped to an incorrect address provided at checkout may be delayed, returned, or unable to be recovered.
Once an order has shipped, carrier transit times are estimates and may be affected by unexpected carrier delays. If you experience an issue with a lost or missing package, please contact us so we can assist with the next steps.
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SALES TAX:
Applicable sales tax will be calculated and added at checkout based on the shipping destination.
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RETURN POLICY:
For full details on returns, please visit our Return Policy page.
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DAMAGED ITEMS
We’re sorry if your order arrives damaged. While we do our best to inspect products before they leave our warehouse, occasionally something may be missed. We’re happy to assist with a replacement or, if a replacement is unavailable, a refund.
Please inspect your merchandise upon delivery. If you receive a damaged item, please submit a claim within 7 days of delivery.
Items must be unused, unworn, and unwashed to be eligible for a replacement or refund. Claims submitted more than 7 days after delivery, or for items that have been worn or washed, are not eligible
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ADDRESS VERIFICATION:
Customers are responsible for providing a complete and accurate shipping address at checkout. Even small errors, such as an incorrect ZIP code or missing apartment number, may result in delays or delivery issues.
If you notice an error in your shipping address, please contact us as soon as possible. We’ll do our best to correct the address if your order has not yet entered processing. Once an order is in processing or has shipped, the shipping address cannot be changed.
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TRACKING INFORMATION:
Tracking information will be sent to the email address provided with your order once it becomes available. Please allow 2–3 business days for tracking details to update after receiving your tracking information.
For Pre-Order products, tracking information will be provided once your package reaches the U.S. and enters the U.S. carrier network.
If tracking shows your package as delivered but you have not received it, please check around your delivery location and with other household members or neighbors who may have accepted it. You may also contact the carrier for additional delivery information. If you still cannot locate your package, please contact us so we can assist with the next steps.
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PRIVACY POLICY:
Heart + Soul Collective respects your privacy and is committed to protecting your personal information. Information collected through our website is used to process orders, provide customer service, improve your shopping experience, and operate our business.
We do not sell your personal information. Information may be shared with trusted service providers only as necessary to process payments, fulfill and deliver orders, operate our website, or provide services related to your purchase.
If you have questions or concerns regarding your privacy or personal information, please contact us at info@heartsoulcollective.com