Shipping & Policies

ORDERING IS QUICK, EASY & SECURE

For your convenience, we allow you to register on our website so the next time you place an order with us, all you have to do is login to your account. This also allows you to check on your order status, and order history.

Since orders go into production right away, orders cannot be modified or cancelled once they are placed.

----------------------------------------------------------------------

PAYMENTS ACCEPTED:

Credit Cards (Visa, MasterCard, American Express, Discover, Diners Club and JCB), Paypal.com, and Sezzle




How Sezzle Works *Minimum order of $50.00 required to use Sezzle.

----------------------------------------------------------------------

PROCESSING TIME:

Orders are processed within 2-3 business days, with the exception of our graphic tees, & coffee mugs. These items are made to order and can take up to a week for processing.

This time frame does not include shipping times. Shipping times will vary depending on destination. Once your order is shipped, you will receive tracking information with estimated delivery time. 

Pre-Orders: We occasionally run pre-orders.   These items do not ship right away and have a longer processing. The estimated processing timeframe for each pre-order will always be clearly listed under that products details.

Depending on what you order you may have multiple shipments/multiple tracking numbers. Items may ship at different times, since some items are processed faster than others, and we ship from multiple warehouses. 

Please Note: During high peak times, processing may take longer due to higher order volume.

----------------------------------------------------------------------

SHIPPING INFORMATION:

We ship within the USA only.

Shipping rates are calculated at checkout based on items ordered and destination.

----------------------------------------------------------------------

SALES TAX:

All North Carolina residents will be charged applicable sales tax at checkout. Currently, combined sales tax rates in North Carolina range from 4.75 percent to 7.5 percent, depending on your location.

----------------------------------------------------------------------

RETURN POLICY:

See our Return Policy Here

----------------------------------------------------------------------

DAMAGED PRODUCT

We are so sorry to hear that your order arrived in less than pristine condition! We do our best to inspect all product before it leaves our warehouse, but we are only human and sometimes we miss something. Please let us make it right. We will be more than happy to assist you with processing a replacement order or issuing a refund if a replacement is no longer available. 

Please inspect your merchandise immediately upon receipt. If you believe you have received a damaged product, please fill out a claim within 7 days of delivery.

If it has been longer than 7 days or item has been worn or washed, it becomes ineligible for replacement.



----------------------------------------------------------------------


ADDRESS VERIFICATION:

It is solely the customer's responsibility to supply a correct address. Even slight errors, such as an incorrect zip code or apartment number, may delay or prevent timely delivery. Please contact us immediately if an incorrect address was given and we will do our best to correct the matter. If your order has already been shipped, we are not liable or responsible for any issues that may arise such as misplacement, theft, or delay. ORDER CHANGES CANNOT BE MADE ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED.

----------------------------------------------------------------------

TRACKING INFORMATION:

All processed orders will have applicable tracking links emailed to the email address used on the order. Please allow 2-3 days for tracking details to populate on the tracking website.

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. If the tracking number shows that the item has been delivered, we ask that you contact your local USPS office about the delivery.

----------------------------------------------------------------------

PRIVACY POLICY:

Here at Heart + Soul Collective have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers. Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the shopping experience for our customers. Any privacy concerns should be directed to info@heartsoulcollective.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.